FAQ – Shuoor Perfumes

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GENERAL

What is The House of Shuour?

Simply browse our collection, add your desired fragrances to the cart, and proceed to checkout. You will receive an order confirmation via email once your purchase is completed.

What are the benefits of shopping on your site?

Enjoy complimentary shipping across the UAE, two exclusive fragrance samples with every online purchase (excluding gift cards and sample sets), and the option to personalize your bottle with our engraving service on select sizes. Each order arrives in our luxurious signature packaging, elegantly wrapped with a ribbon and the prestigious
Shuour seal.

Do you keep any of my personal information?

At Shuour , we take your privacy and data security very seriously. Any personal information you provide during the purchasing process is handled with the utmost confidentiality and is used solely to enhance your shopping experience. We do not sell, share, or disclose your information to third parties, except as required to fulfill your order or comply with legal obligations.

For more details on how we protect your data, please refer to our Privacy Policy.

How can I place an order?

Simply browse our collection, add your desired fragrances to the cart, and proceed to checkout. You will receive an order confirmation via email once your purchase is completed.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, and other secure payment methods.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure prompt delivery. If you need to make changes or cancel, please contact our support team within 24 hours of placing your order.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination.

How long does shipping take?

Orders are typically processed within 1 -2 business days. Delivery times vary:

Local Shipping: 2- 5 business days
International Shipping: 5-12 business days, depending on location and customs processing.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your package in real time.

What should I do if my order is delayed or lost?

If you experience any delays, please reach out to our customer service team. We will investigate and provide assistance.

What is your return policy?

Due to the nature of our products, we only accept returns on unopened and unused perfumes within 7 days of delivery. Please ensure the product is in its original packaging.

Can I exchange a perfume if I don’t like the scent?

For hygiene reasons, we do not offer exchanges for used perfumes. However, we encourage you to try our sample sets before purchasing a full-size bottle.

What if I receive a damaged or incorrect product?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will arrange for a replacement.

Do you offer perfume engraving or personalization?

Yes! We offer engraving services for select fragrances, allowing you to add initials, names, or special messages. This makes for a perfect gift.

Can I request a custom fragrance?

We provide bespoke fragrance services for exclusive clients. Contact us to explore custom scent creations.

Do you offer gift wrapping?

Yes, we offer luxury gift packaging. Simply select the option at checkout

Do you have sample sizes available?

Yes, we offer discovery sets so you can explore our fragrances before committing to a full-size bottle.

Are your products sustainable?

We are committed to sustainability by using eco-friendly packaging and responsibly sourced ingredients.

Do you offer refillable bottles?

Yes! We provide refillable options for select perfumes to reduce waste and promote sustainability.

Are your perfumes vegan?

Many of our perfumes are vegan-friendly. Check individual product details for specific formulations.

How can I contact customer support?

You can reach us via email at support@shuour.com or through our online chat feature for assistance.

What are your customer service hours?

Our team is available Monday to Friday, 9 AM – 7 PM (GMT+4).

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