Terms & conditions
Terms & Conditions of Shuour
Welcome to Shuoor perfumes . These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before using our services.
1. General Information
- Company Name: Shuoor Perfumes
- Website: www.shuoorperfumes.com.
- Location: Dubai, United Arab Emirates
- Email: info@shuoorperfumes.com
2. Eligibility
By using our website and making purchases, you represent that you are at least 18 years old or have obtained consent from a parent or guardian. You also confirm that the information you provide is accurate and complete.
3. Account Creation
To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.
4. Product Information
Shuoor Perfumes offers a curated selection of perfumes and related products. We strive to ensure that product descriptions, images, and prices are accurate, but errors may occur. We reserve the right to correct any inaccuracies, update product descriptions, or modify pricing without prior notice.
5. Purchasing Conditions
- Payment Methods: We accept major credit/debit cards (Visa, MasterCard) and other online payment gateways as indicated during checkout. All payments must be made in AED (UAE Dirhams).
- Order Confirmation: Upon placing an order, you will receive a confirmation email with details of your purchase. This confirmation does not guarantee that your order has been accepted.
- Cancellation: We reserve the right to cancel orders if there is an issue with payment, stock availability, or a system error. In such cases, you will be notified, and any payments made will be refunded.
6. Shipping & Delivery
- Delivery Area: We deliver to locations within the UAE. International shipping is available upon request and may involve additional fees.
- Delivery Timeframe: Orders are typically processed and shipped within 2-5 business days. Delivery timelines may vary depending on your location.
- Shipping Fees: Shipping fees are calculated during checkout and depend on the destination and size of the order.
- Ownership and Risk: Ownership of the products transfers to the customer once the order is delivered. The risk of damage or loss also passes to the customer upon delivery.
7. Return & Refund Policy
- Eligibility: We accept returns within 7 days of receipt for unopened and unused perfumes. Items must be returned in their original condition and packaging.
- Return Process: To initiate a return, please contact us at returns@shuoorperfumes.com. You are responsible for shipping costs unless the return is due to a defect or error on our part.
- Refunds: Once the returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be credited to the original payment method.
8. Intellectual Property
All content on The Shuoor Perfumes website, including but not limited to images, descriptions, logos, and design elements, are the exclusive property of The shuoor perfumes. Unauthorized use, reproduction, or distribution of any content is prohibited.
9. Limitation of Liability
While we strive to provide a seamless shopping experience, Suoor Perfuems is not responsible for any direct, indirect, or incidental damages arising from your use of our website or products, including but not limited to product defects, delivery delays, or website errors.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
11. Amendments
Shuoor Perfumes reserves the right to modify these Terms & Conditions at any time without prior notice. It is your responsibility to review these Terms regularly. Your continued use of the website constitutes acceptance of the updated Terms.
12. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Shuoor Perfumes
Mina Jebel Ali, Jebel Ali Freezone - Dubai
United Arab Emirates
Mobile: +971 504548653
Email: info@shuoorperfumes.com